A Comprehensive Identity Verification Comparison

Table of Contents

1. Introduction
2. Quick Overview of Jumio
3. Jumio Pricing
4. Is Jumio Worth It?
   • What Users Say About Jumio
   • Where Jumio Falls Short
5. Amani’s All-in-One Identity Platform
6. Get Started with Amani

1. Introduction

Jumio is a leading provider of identity verification solutions, trusted by companies worldwide for its comprehensive range of services. However, with increasing scrutiny on data privacy and the need for cost-effective solutions, businesses must ask whether Jumio is the best option available.

This article compares Jumio and Amani, focusing on key features, pricing, and user feedback to help you make an informed decision.

2. Quick Overview of Jumio

Jumio is known for its advanced identity verification services, including document verification, biometric authentication, and AML screening. The company aims to provide secure, compliant solutions to help businesses mitigate fraud and streamline onboarding.

Key Features:

• Identity Verification: Jumio’s core service, combining document verification and biometric authentication to ensure user identities.
• Document Verification: Jumio verifies government-issued IDs, passports, and other documents to confirm identity authenticity.
• Biometric Authentication: The platform uses facial recognition to match users’ faces with their ID photos, adding an extra layer of security.
• AML Screening: Jumio offers comprehensive AML and PEP screening services to help businesses comply with global regulations.
• Video Verification: Designed for high-security environments, Jumio’s video verification service provides real-time identity checks.

Jumio has been a key player in the identity verification services industry for many years, establishing itself as one of the largest and most recognized providers in the market. However, as a long-standing company, Jumio is still reliant on legacy technology. This reliance creates significant gaps in 2024 and beyond, as the needs of businesses and the complexity of identity verification continue to evolve.

3. Jumio Pricing

Jumio’s pricing varies depending on the services and the volume of verifications required. Below is a general overview:

Pricing Plans:

• Identity Verification: $2.50 – $1.00 per transaction based on volume.
• Document Verification: $0.75 – $0.30 per transaction based on volume.
• Authentication: $2.25 – $0.90 per transaction based on volume.
• AML Screening: $1.75 – $1.50 per transaction.
• Proof of Residence: $2.64 – $0.15 per transaction.
• eKYC Video Verification: $2.00 – $0.20 per transaction based on volume.
• Enhanced Features: Additional $0.15 per transaction.

While Jumio’s pricing reflects its advanced offerings, it can be costly, especially for businesses with high verification volumes. Furthermore, the need for manual review processes in some cases may lead to increased operational costs and potential data protection concerns.

4. Is Jumio Worth It? A Comparison with Amani

What Users Say About Jumio

Jumio generally receives positive feedback from users, with an overall rating of 4.1 stars out of 5 on G2 based on 16 reviews. Users often praise the platform for its comprehensive identity verification features and global reach. Many find the technology reliable and appreciate the integration options that Jumio offers.

Some of the main reasons users appreciate Jumio include:

• Comprehensive Verification Solutions: Jumio is well-regarded for its robust identity verification, document verification, and AML screening capabilities, making it a popular choice for businesses requiring secure and compliant solutions.
• Global Reach: The platform’s ability to support multiple languages and document types is a significant advantage for companies operating in diverse regions.
• Ease of Integration: Users find Jumio’s API and integration options straightforward, which simplifies the implementation process.

However, despite these strengths, not all users have had positive experiences with Jumio.

Where Jumio Falls Short

While Jumio offers a range of advanced features, several users have highlighted areas where the platform falls short:

• Manual Review and Data Protection Risks:
  • Criticism: Some users have noted that Jumio relies on an offshore team for manual review of identity verification requests, which not only slows down the process but also poses significant data protection risks. This manual review process means that verification is not always real-time, which can be a major drawback for businesses that need immediate results.
  • Source: G2 Review
  • Amani’s Solution: Amani combats this issue by offering fully automated checks, ensuring that all verifications are conducted in real-time. If manual intervention is required, it can be securely managed internally through Amani’s advanced client portal, eliminating the need for external handling of sensitive data.
• Inadequate ID Verification Capabilities:
  • Criticism: Jumio’s ID verification software has been found inadequate in some instances, with reports of forged documents passing through the system undetected. Additionally, live agents handling verifications have been described as untrained.
  • Source: Trustpilot Review
  • Amani’s Solution: Amani’s proprietary technology ensures robust ID verification with advanced document classification and a 468-point facial recognition system, reducing the risk of undetected forgeries.
• Poor User Experience with Facial Recognition:
  • Criticism: Users have reported that Jumio’s facial recognition software is unreliable, with multiple failed attempts to verify identity, often leading to user frustration.
  • Source: Trustpilot Review
  • Amani’s Solution: Amani’s facial recognition technology is designed with high accuracy and consistency, reducing failed attempts and ensuring a smoother user experience.
• Slow and Unresponsive Customer Support:
  • Criticism: Jumio’s customer support has been criticized for being slow and unresponsive, particularly during service outages, which severely impacted business operations.
  • Source: Trustpilot Review
  • Amani’s Solution: Amani offers responsive and dedicated customer support, ensuring that issues are resolved promptly, minimizing any potential business disruptions.
• High Rate of Blurry Image Rejections:
  • Criticism: Jumio’s system frequently rejects images as blurry, even when taken with high-quality cameras, leading to frustration and repeated attempts by users.
  • Source: Trustpilot Review
  • Amani’s Solution: Amani’s autocapture engine ensures high-quality image capture every time, reducing the likelihood of rejections and improving the overall success rate of verifications.
• High Costs:
  • Criticism: Jumio’s per-transaction costs can be quite high, especially for businesses with large verification volumes. The additional fees for enhanced features can add up quickly, making it a costly solution for many companies.
  • Source: Pricing Overview
  • Amani’s Solution: Amani offers a more cost-effective solution, with verification costs around $1 per transaction. This makes Amani significantly cheaper than Jumio, particularly for businesses that require extensive verification services.
• Document and Language Support:
  • Criticism: Jumio supports 5,000 documents across over 200 countries and territories. While this is impressive, it may not be sufficient for businesses requiring more extensive global coverage.
  • Source: User Reviews
  • Amani’s Solution: Amani excels in this area by supporting over 13,000 documents and 138 languages and dialects, including specialized OCR engines for Arabic, Cyrillic, and Latin Turkish alphabets. This ensures that businesses can verify identities across a wide range of regions and languages with confidence.
• Client Dashboard Limitations:
  • Criticism: Some users have expressed frustration with Jumio’s client dashboard, noting that it lacks certain customization options and can be difficult to navigate.
  • Source: User Reviews
  • Amani’s Solution: Amani provides an advanced client dashboard that offers full customization, automated renewals, and detailed analytics, making it easier for businesses to manage their identity verification processes efficiently.

5. Amani’s All-in-One Identity Platform

While Onfido offers a range of powerful tools, Amani provides an alternative that combines all these features into a single, streamlined platform—at a more competitive price. Amani’s all-in-one identity platform includes everything from identity and biometric verification to AML screening, transaction monitoring, and more.

Amani’s microservices approach, allows businesses to design the workflow of their onboarding journey according to their specific needs and risk appetite. This flexibility ensures that each business can tailor its onboarding processes to perfectly match its security requirements, making Amani not just a powerful tool but also a highly adaptable one.

Pricing Model:

Amani offers flexible pricing tailored to the needs of different business sizes:

Enterprise Packages: For larger organizations, Amani offers annual packages that range from 10,000 to 1 million verifications per annum. These packages are customized to meet the specific needs and scale of each business. For a tailored quote, reach out to us.

With Amani, businesses can consolidate all their identity verification needs into one platform, saving time, reducing costs, and enhancing security—all while enjoying the freedom to customize their processes to fit their unique risk management strategies.

Attention, SMBs. You get a 14-day free trial to test the features first-hand and see everything Amani can do for you.

💡Keep reading: For pricing information on platforms similar to Onfido, check out the following pages:

• Veriff vs Amani
• Sumsub vs Amani
• Persona vs Amani
• Shufti Pro vs Amani
• Onfido vs Amani 
• Faceki vs Amani
• Uqudo vs Amani

If you want more info on Amani’s features and use cases, you can reach out to us here and we will make sure to provide all the details you need.